Fee Schedule
Simple, transparent, pay-as-you-go pricing
DoorNet operates on a pay-as-you-go model. Clients pay a platform fee only on completed shifts — there are no subscriptions, no setup fees, no hidden charges, and no long-term contracts. Guards keep significantly more of their shift pay than typical agency arrangements.
Shift Fees — Charged to Client
Platform fee per completed shift, based on how much notice is given when posting:
STANDARD
15%
of agreed shift rate
WHEN IT APPLIES
Shifts posted with at least 48 hours' notice. The default rate for planned staffing needs.
URGENT
25%
of agreed shift rate
WHEN IT APPLIES
Shifts posted with less than 48 hours but more than 4 hours' notice. Reflects faster matching and priority dispatch.
EMERGENCY
35%
of agreed shift rate
WHEN IT APPLIES
Shifts posted with 4 hours' notice or less. Last-minute cover, on-call response, and same-day deployment.
For Guards: The platform fee is deducted from the Client's total payment before disbursement. Guards retain the remainder — significantly more than typical agency arrangements, which routinely take 35–50% of the shift value.
How Payment Works
DoorNet uses a secure pre-authorization model to protect both Clients and Guards. Clients are not charged until a shift is actually completed.
- Invite sent. When a Client invites a Guard to a shift, DoorNet pre-authorizes the estimated shift total (Guard rate + platform fee) on the Client's payment method. This is a hold — not a charge. No funds leave the Client's account at this stage.
- Guard accepts. Once the Guard confirms the shift, the pre-authorization remains in place until the shift is completed or cancelled.
- Shift completes. Upon verified GPS clock-out, DoorNet captures the pre-authorized amount. This is when the Client is actually charged.
- Guard is paid. After capture clears (typically within 1–2 business days), the Guard's share is disbursed to their registered payment account.
- Cancellations. If the shift is cancelled by either party in accordance with our cancellation policy, the pre-authorization is released in full. No charge is made and no refund is needed.
Fee Calculation Examples
| Scenario | Guard rate | Shift type | Platform fee | Guard receives |
|---|
| Friday night, posted 3 days ahead | £120 | STANDARD | £18 (15%) | £102 |
| Event cover needed tomorrow | £150 | URGENT | £37.50 (25%) | £112.50 |
| Guard called in sick, same-day cover | £180 | EMERGENCY | £63 (35%) | £117 |
Important Notes
- The shift type (Standard / Urgent / Emergency) is determined automatically by the Platform based on the time between posting and shift start.
- Platform fees are calculated on the agreed shift rate and deducted before Guard disbursement. The agreed rate is set between the Guard and Client at the time of booking.
- Pre-authorizations are standard holds on the Client's payment method and do not represent a charge. They are typically released within 7 days if not captured.
- DoorNet charges no subscription, setup, or listing fees. Clients only pay when a shift is completed.
- A valid payment method must be on file before a Client can invite a Guard to a shift.
- All fees are exclusive of VAT. VAT will be applied where DoorNet is required by HMRC to do so.
- Payment processing fees charged by the third-party payment provider may apply in addition to DoorNet's platform fees. These will be disclosed at checkout.
- DoorNet reserves the right to amend this Fee Schedule by giving 30 days' prior written notice to registered users by email. The updated schedule will be published on this page.
- Guards are responsible for their own tax and National Insurance obligations. DoorNet does not deduct PAYE or NI from Guard disbursements.
This Fee Schedule forms part of DoorNet's Terms of Service and is incorporated by reference. For questions about fees, contact admin@doornet.co.uk.